Sometimes there is no other option but to postpone your event. This can be a complete pain, so we've done our best to give you as many options as possible.

How do I postpone my event?

1. Go to the Dashboard.

2. Click on 'Manage' and select 'Events'.

3. Look for the event you wish to postpone and click on the dropdown arrow to the right.

4. Select 'Refund settings'.

5. Select one of the two postponement options (either with or without the option to make donations). If you would prefer to refund your event instead, you can select one of our refund options. Read more about postponing your event here.

Option 1: Postpone event - Option to request a refund.

The third option is to postpone your event. When you postpone, ticket buyers who are unable or unwilling to attend the new date can request a refund. Eventix is currently developing this feature and will add an option to postpone your event to the Dashboard.

On this screen, you can choose whether or not you want Eventix to send your ticket buyers an automated email. In this email, we explain that the event has been postponed and that a refund request can be made by clicking on the included link. This link will refer them to the order status page (the same link they receive when they purchase tickets) where the ticket buyer can request a refund. If you would rather that Eventix did not send and email, make sure to read Option 2 below.

Caution: This does not mean that we'll take over the communication with your ticket buyers. Sending these emails is purely to expedite these processes. Once again, you can choose to disable these automated emails.

Before you get started in the settings, you need to change the date of the existing event to the new date on which the event will take place. You can even change the date for events in the past.

Once you’ve selected that you want to postpone your event, you can change the other event settings without any problems. However, we ask you to wait 4 days before changing any other settings, as the 'old' settings will be included in the email to the ticket buyers. Once you’ve done this, it’s important that you let us know so we can regenerate your tickets with a new date on them. By doing this, everyone will download the correct tickets.

Caution: If you’ve used ticket backgrounds with a date on them, it’s important to change these and upload them again before we regenerate the tickets.

EVENTIX TIP: You'll want to sell tickets for your event again, so you can fill the remaining capacity. The best thing to do is to create a new ticket, this makes it easy to see how many new tickets have been sold.

Choose an end date and time for receiving refund requests. Ticket buyers can only request refunds up to the date and time selected by the organiser. If someone does not ask for a refund within the selected time period, then we assume they agree with the new event date. At the end of this process, a balance will be made of the total sum to be refunded. At this point, you'll also know how many tickets you can still sell for the event, so don't put the deadline too close to the event.

Caution: When Eventix sends an email to your ticket buyers, we use the name and date of the event as registered in our system. This means that before you get started with the refund settings, you should enter the new event date in our system, but DO NOT change the event name (yet). To clarify: Before starting refunds, do not change the event name, but do change the event date.

Settings:

Timeline:

  1. Within 48 hours, we'll send your ticket buyers an email with instructions on how to request a refund or make a donation as well as when the cut-off date is.

  2. After the cut-off date, the form through which ticket buyers could request a refund will be closed. We'll assume that all ticket buyers who haven't filled in the form agree with the new date of the event.

  3. During the week following the cut-off date, we'll make a sum of the refunds to be made. It's possible that you'll need to top off the balance in your company account in the Dashboard in order for us to carry out the refunds. If so, we'll send you a payment link by mail.

  4. Once there are sufficient funds available in your company account, we'll carry out the refunds.

  5. Within three to five working days, any ticket buyers who requested a refund will have their money returned to them. We'll also regenerate the tickets of the ticket buyers who didn't request a refund for the new event date, this will update the date on the ticket.

Option 2: Postpone event - No email.

You can also choose to postpone your event without sending an automated email to your ticket buyers. In this case, you’ll have to send an email yourself. To do this, select the option to postpone your event in the Dashboard, but turn off the option for Eventix to send automatic emails to your ticket buyers.

Because you chose this option, Eventix won’t be sending any emails to your ticket buyers, so it's important that you communicate to your ticket buyers that the event is being moved. Any individual ticket buyers who request a refund from you can be referred to their order confirmation email, which they received when their order was completed. The link to the tickets will instead link them to a form where they can request a refund.

For this option, it's also important that you set a deadline. The deadline won't be sent to the ticket buyers, but it's still important. The cut-off date lets us know when this period has ended so that we can make up a balance for this event, with regards to refunds.

EVENTIX TIP: You'll want to sell tickets for your event again, so you can fill the remaining capacity. The best thing to do is to create a new ticket, this makes it easy to see how many new tickets have been sold.

Settings (email off):

Timeline:

  1. Within 48 hours, we'll alter the page on which your ticket buyers can download their tickets to allow them to request a refund. This page can be reached by going to the confirmation email they received when they purchased their tickets and clicking 'Download ticket(s)'. The link will remain active until the cut-off date you chose.

  2. After the cut-off date, the form through which ticket buyers could request a refund will be closed. We'll assume that all ticket buyers who haven't filled in the form agree with the new date of the event.

  3. During the week following the cut-off date, we'll make a sum of the refunds to be carried out. It's possible that you'll need to top off the balance in your company account in the Dashboard in order for us to carry out the refunds. If so, we'll send you a payment link by mail.

  4. Once there are sufficient funds available in your company account, we'll carry out the refunds.

  5. Within three to five working days, any ticket buyers who requested a refund will have their money returned to them. We'll also regenerate the tickets of the ticket buyers who didn't request a refund for the new event date, this will update the date on the ticket.


If you have any further questions about the postponement process, please let us know in the chat on the right or by sending an email to info@eventix.io.

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