If you would like to give your visitors a discount on a future purchase, you can turn their ticket number into a voucher. Visitors can take their ticket number, which you have validated as a voucher, and enter it as a coupon code to receive a discount. You can find the ticket number under the QR-code. The code always starts with ‘TFE’.
Step 1: Downloading the ticket numbers
1. The first step is to collect the ticket numbers that have been sold. To do this, you go to the Dashboard and click on ‘Tools’ -> ‘Exports’. In the top-right corner, you can click on ‘New export’. Select the event of which you would like to export the ticket numbers. It’s important that you export both orders & ticket and select .xlsx as the file type. This is the Excel spreadsheet.
EVENTIX TIP: Give your export a clear name, such as ‘Event name + date (+location)’.
2. Click on ‘Save’ to create the export and the list of tickets will be generated. This could take a while, depending on the number of placed orders.
3. Once the export is done, you can download it by clicking on ‘XLSX’. Give the download a clear name so that you can keep track of your different exports.
4. In the export, all the individual ticket numbers are in the ‘barcode’ column. You’ll need this whole column in step 2.
Step 2: Adding ticket numbers as coupons/vouchers
1. Go to the Dashboard, and click on ‘Manage’ -> ‘Coupons’. Click on ‘New’ in the top-right corner to create a new voucher/coupon campaign. In this guide, we’ll set up a campaign that will provide a set discount for a future ticket. For the amount, enter the value of the voucher and select which products this applies to in the ‘Discounted products’ setting. Click on ‘Save’ to continue.
If you have an export with different ticket prices/types, you’ll need to filter these in Excel first. We’ll tell you more about that in a minute.
EVENTIX TIP: If the products/tickets that the voucher applies to haven’t been created yet, you should create them first and attach them to the voucher/coupon campaign.
2. Next, you can add the downloaded tickets (from step 1). Toggle on the ‘Do you wish to enter codes manually?’ switch. A new field will appear in which you can the ticket numbers as a voucher/coupon. The fastest way to do this is to copy and paste the entire column from Excel.
‘Reused across orders’ and ‘Reuse per order’ should both be set to 1, because the voucher can only be used once. Click on ‘Save’, the vouchers will be generated and will give visitors the set discount when they place an order. If you would like to delete or edit the vouchers, you can do that from the list.
Important to know:
- The remaining value of a voucher isn’t saved. If you set that a voucher has a value of €18 and a visitor places an order for €15, the visitor won’t need to pay, but the remaining €3 will be dropped.
- In the ticket shop, you can only use one voucher per order.
Where does a visitor enter the voucher?
Vouchers can be entered at the bottom of the ticket shop, on the page where the tickets are selected. To add a coupon code, click on 'Have you got a coupon?'. The shop automatically says whether or not a voucher is valid for the products/tickets in the ticket shop.
3. Filtering different tickets in Excel
If you’re using different types of tickets, you’ll need to create a new campaign per ticket type. In Excel, you can filter the list of ticket numbers/vouchers based on ticket type.
1. Select the first row by clicking on the number ‘1’ in the top-left corner.
2. Once you’ve selected the first row, click on ‘Data’ and then on ‘Filter’.
3. In the first row, arrows will appear, allowing you to apply the filters. By editing the filter you can filter the ticket types.
4. Filter the different ticket types and make a campaign per ticket type - as explained in step 2.
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