It's possible that a visitor will contact you to resend a ticket. Visitors often lose their confirmation email, or in some cases even fill in the wrong email address. You can easily (re)send a ticket through the Dashboard.
EVENTIX TIP: Always check if the visitor has actually bought a ticket. You can do this by asking for a screenshot of their bank statement.
How do I resend a ticket to a visitor?
Two times is the charm.
1. Go to the Dashboard and fill in the visitors name or email address in the ‘Search in orders’ bar.
2. If you open the ‘company’ that the order belongs to, you'll see the name of the event beside the ticket. If you search for the visitor's name, it should pop up straight away. Make sure to double-check that you're sending the ticket to the right person.
3. Click on the icon to the right to move on to the next step.
4. You're now on the screen where you'll find an overview of the order and the possibility to resend the tickets. On your screen, you'll see a menu with the option ‘Edit’ and ‘View Tickets’. You can resend a ticket by clicking on 'Resend confirmation' on this menu.
EVENTIX TIP: To be sure we help a visitor in one go, we always send the ticket link to the visitor as well. By doing so, we know that even if the ticket doesn't arrive, they'll have the direct ticket link. You can do the same by copying the link when you click on 'View Tickets'.
Congratulations! You've managed to resend the tickets to a visitor! If you have any more questions or feedback, please let us know through the chat or by sending an email to firstname.lastname@example.org